Open to opportunities

D31RDR3 SYPHON

@deirdremarcela

Aspiring remote customer service professional with tech training, fluent in English & Swahili, skilled in clear communication and problem-solving

Kenya

Message

What I'm looking for

I’m looking for an entry-level role where I can apply my web development and problem-solving skills, support customers or clients effectively, and grow with a team in a dynamic organization.

I am a motivated customer service and tech support trainee with a background in web development, branding, and small business management. Skilled in handling client inquiries, troubleshooting technical issues, and delivering clear, empathetic solutions. I am fluent in English and Swahili, proficient in Microsoft Office tools, and currently completing a software development bootcamp while preparing for CCNA certification. My experience with Canva, Figma, and Python, combined with strong communication and adaptability, makes me well-suited for dynamic remote-first teams. I am eager to contribute to organizations that value customer satisfaction, efficiency, and global collaboration.

Experience

Work history, roles, and key accomplishments

Current

Small Business Owner

Current

Small Business

Jan 2022 - Present (4 years 6 months)

Established and managed a small enterprise, overseeing daily operations and customer engagement. Implemented digital tools to improve visibility and streamline communication while delivering consistent service quality.

Customer Engagement Business Operations Web Hosting Netlify HTML CSS JavaScript