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Deepth! VB

@deepthvb

Defect and Data Reporting Manager at TiqToq who implemented defect management processes and JIRA and Power BI dashboards.

United Kingdom

Message

At TiqToq, I defined, developed, and implemented a defect management process and customised JIRA to support it. I also created JIRA and Power BI dashboards and KPIs that gave stakeholders visibility into defects, backlog, and team performance.

I led defect lifecycle management across teams and projects, from identification and triage through prioritisation and closure. I analysed recurring defects and led root cause investigations to support product quality.

At DLA Pipers, I managed defect governance and reporting, led triage meetings, and produced reports to guide senior management decisions. At Motorola Solutions, I managed defect reviews, severity and priority, and metrics dashboard presentations to leadership and project teams.

Earlier, I worked in defect management and testing roles at Fujitsu, CGI, Infosys, Lodestone, FSCS, and Computer Science Corporation. My experience includes test planning, defect reporting, and testing across functional, integration, regression, and user acceptance testing.

Experience

Work history, roles, and key accomplishments

Defect and Data Reporting Manager

TiqToq

Apr 2024 - Jul 2026 (2 years 3 months)

Defined and implemented defect management processes and customized JIRA. Led end-to-end defect lifecycle, produced Power BI dashboards, and supported defect leads and QA professionals.

Jira Power BI Defect Management Data Analysis Confluence Stakeholder Management Process Improvement

Senior Defect and Reporting Manager

DLA Pipers

Jun 2022 - Jan 2023 (7 months)

Managed defect governance and reporting, led daily stand-ups and triage meetings, and produced extensive test/defect reports to guide senior management decisions.

Defect Management Reporting Jira Stakeholder Management Process Improvement

Defect Manager

Motorola Solutions

Feb 2022 - May 2022 (3 months)

Owned and chaired defect review meetings, ensured defect database integrity, and developed metrics dashboards for leadership.

Defect Management Jira Metrics Dashboard Stakeholder Management Process Improvement

Defect Manager

Fujitsu

Feb 2020 - Sep 2020 (7 months)

Monitored Jira for new tickets, triaged and managed defects to resolution within SLA, and produced defect governance reports and dashboards.

Jira Defect Management Triage SLA Management Dashboard Development

Defect Manager

CGI

Apr 2018 - Jan 2020 (1 year 9 months)

Chaired daily defect calls, defined and managed defect processes, and maintained defect database integrity across multiple fix organizations.

Defect Management Jira Stakeholder Management Process Improvement

Defect and Metric Analyst

Infosys

Jan 2017 - Mar 2018 (1 year 2 months)

Translated stakeholder requirements into reporting deliverables, developed testing performance metrics, and produced daily, weekly, and monthly reporting packs.

Defect Management Metrics Reporting Jira Data Analysis

Defect Manager

Lodestone

Jul 2016 - Nov 2016 (4 months)

Managed end-to-end defect management process, led daily triage, and produced test/defect reports to guide senior management decisions.

Defect Management Jira Reporting Metrics Process Improvement

Defect Manager

Financial Services Compensation Scheme

Feb 2016 - May 2016 (3 months)

Defined and implemented defect management processes, coordinated daily triage and weekly status meetings, and trained QA team members on defect management.

Defect Management HPALM Training SLA Management Reporting