At Amazon, I led L2 quality audits and consistently maintained a 95%+ accuracy score while ensuring adherence to SOPs and SLA requirements.
I served as the audit team's primary point of contact, coordinating escalations and clarifying policies with Operations, Training, and Quality teams. I also conducted root cause analysis and worked with stakeholders on corrective and preventive actions.
I developed data-driven audit reports and interactive dashboards to share operational insights with leadership. I also facilitated knowledge transfer and training for new team members.
My projects include an IoT-based automatic irrigation system and a driver drowsiness detection system using a Haar feature-based cascade classifier. I also co-authored published work on these technical subjects and presented at conferences.
