At British Telecom, I resolve enterprise network and security incidents across Cisco routing and switching, Cisco SD-WAN, Cisco ISE, Zscaler, Check Point, and Azure networking.
I support Cisco ISE access troubleshooting, including MAB bypass and endpoint block/unblock activities, and work with ISE and DNAC reports. I also create and troubleshoot Azure NSGs, Public IPs, Private Endpoints, UDRs, and Microsoft network alerts.
Previously at Vodafone Idea, I monitored and troubleshot WAN/LAN infrastructure across ISP networks using Cisco, Juniper, and Ribbon/ECI devices. I handled root cause analysis, outage restoration, escalation coordination, and critical incidents while monitoring KPIs such as CRC/FCS errors, link flaps, packet discards, and CPU utilization.
I bring hands-on experience with P1–P5 incident management, customer troubleshooting, DR drills, emergency changes, RMAs, IP expansion, network documentation, and automation through VBScript and Python.
