At Teleperformance, I lead and mentor the User Access Management team, support professional growth, and plan team tasks and shifts.
I assist with User Access testing for technology projects and work with stakeholders to clarify project requirements. I also contribute to developing and implementing User Access management policies and procedures.
As an escalation point, I support team members, end users, and IT project managers. I identify opportunities to improve systems and processes and monitor operations against procedures and KPI targets.
Earlier, I worked in network engineering, service desk, and IT support roles, configuring routers and switches, troubleshooting WAN/LAN issues, and supporting remote sites.
