Deepak Rawat

Consulting on Digital Workplace Service Desk, Field Services, and ITSM projects, focusing on transformation and automation. Engaged in practice development and presales activities.

Led presales and solution design for End User computing solutions, managing customer engagements and providing strategic solutions for global clients.

Developed end-to-end solution strategies for global customers in the Digital Workplace domain, focusing on customer requirements and competitive product design.

Architected solutions for End User computing, engaging in customer sessions and providing effective resolutions to customer queries.

Managed program and functional consulting for HCL's Digital Workplace solutions, contributing to product development and competitive intelligence.

Oversaw service delivery and operations for the Digital Workplace practice, managing a large team and implementing best practices.

Managed daily operations of the service desk, ensuring adherence to standards and implementing service improvements.

Responsible for service delivery and management of the service desk, focusing on incident and problem management.

Provided technical support for desktop and laptop environments, ensuring operational efficiency and user satisfaction.

Pursuing a Master of Business Administration (M.B.A.) to enhance managerial skills and business acumen.

Completed a Bachelor's Degree in Computers through distance education, focusing on various aspects of computer science and technology.

Earned a 3 Years Engineering Diploma in Information Technology, covering essential technical skills and knowledge in IT.

Completed schooling with a focus on foundational education, preparing for higher studies in technology and engineering.