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Deepak Pal

@deepakpal2

Message

Senior audio-visual engineer specializing in enterprise Teams Rooms and collaboration uptime.

India

Message

What I'm looking for

I’m looking to lead enterprise AV/UC operations with a strong uptime focus—owning monitoring, RCA, SOPs, and adoption—while partnering with IT, facilities, and vendors to deliver reliable hybrid meeting experiences.

I’m a Senior Audio-Visual Engineer with 10+ years of experience designing, deploying, and managing enterprise AV and collaboration environments for Fortune 500 organisations. In my current role, I lead AV operations at Eli Lilly India, overseeing 950+ Microsoft Teams Rooms and collaboration spaces with 98%+ uptime across global enterprise locations.

I’m hands-on with Crestron, Extron, Biamp Tesira, Dante, Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex, and I focus on delivering reliable meeting experiences. I maintain service health through proactive monitoring and structured operational processes, including troubleshooting and performance diagnostics that keep incidents within SLA targets.

A key part of my impact is root cause analysis and continual improvement: I’ve built 15+ SOPs and knowledge articles and reduced repeat incidents by ~40%. I also lead AV support for executive meetings, global town halls, and large-scale leadership events with zero critical failures.

Previously, I supported enterprise-scale Microsoft Teams Rooms infrastructure and AV installations/upgrades across multiple Deloitte locations, improving end-user adoption by 25%+ through technical training and knowledge-sharing. I’ve also managed end-to-end AV/UC implementation projects—coordinating cross-functional teams, stakeholders, vendors, scope, budget, and delivery timelines to ensure on-time, on-spec results.

Experience

Work history, roles, and key accomplishments

Current

SME – Modern Meeting

Current

Eli Lilly India Pvt. Ltd.

May 2025 - Present (1 year 1 month)

Led and mentored AV operations for 950+ Microsoft Teams Rooms and collaboration spaces via KMG Tech Solutions, maintaining 98%+ meeting room uptime. Drove proactive monitoring and RCA, creating 15+ SOPs/knowledge articles that reduced repeat incidents by ~40% and ensured zero critical failures for executive global events.

MTR Pro Management Portal SOP Development Incident Management Firmware Management ServiceNow

Senior Microsoft Teams Rooms Engineer

Deloitte

Sep 2024 - May 2025 (8 months)

Administered and supported enterprise Microsoft Teams Rooms infrastructure across Deloitte offices, meeting availability and SLA targets with minimal disruption. Delivered high-touch support for executive meetings and improved user adoption of MTR and collaboration platforms by 25%+ through targeted training and knowledge-sharing.

MTR Pro Management Portal Troubleshooting User Training SLA Management AV Endpoint Support

Senior AV Analyst

Deloitte

Oct 2023 - Sep 2024 (11 months)

Supported Deloitte AV infrastructure across conference facilities, maintaining room uptime above agreed SLA thresholds. Integrated MTR, video walls, and digital signage while reducing MTTR through structured diagnostics and escalation management, and delivered training/documentation that improved end-user confidence and reduced helpdesk ticket volume.

Digital Signage AV over IP Escalation Management AV Asset Management User Training Technical Documentation Incident Management

Deputy Manager – AV Implementation

Godrej & Boyce

Apr 2023 - Oct 2023 (6 months)

Managed end-to-end deployment of enterprise AV and UC projects, coordinating scope, budget, resources, and delivery timelines across concurrent engagements. Delivered AV integration projects for UKG, Fiserv, Ministry of Home Affairs, and Trinity Life Sciences on time and within budget through cross-functional vendor and stakeholder coordination.

Project Management Budgeting Vendor Management Stakeholder Management Risk Mitigation Cross functional Coordination

Assistant Project Manager

Online Instruments India Pvt. Ltd.

Aug 2022 - Mar 2023 (7 months)

Continued delivery of enterprise AV integration projects, managing schedules, resources, and subcontractors across the full project lifecycle. Maintained alignment between client expectations, technical requirements, and delivery outcomes through stakeholder communication and structured change request handling.

Project Delivery Scheduling Stakeholder Management Technical Change Requests Commissioning Client Relationship Management Technical Requirements

Assistant Project Manager

Online Instruments India Pvt. Ltd.

Aug 2019 - May 2022 (2 years 9 months)

Managed end-to-end AV integration projects from planning and procurement through installation, commissioning, and client handover for Fortune 500 enterprises. Led concurrent deliveries by managing schedules, resources, subcontractors, and risks, delivering collaboration and conferencing solutions for Google, Amazon, KPMG, EY, Mastercard, Accenture, and Amdocs on time and to specification.

AV Installation Project Planning Procurement Commissioning Scheduling Subcontractor Management Risk Mitigation

Project Engineer

Business Octane Solutions Pvt. Ltd.

Oct 2018 - Aug 2019 (10 months)

Delivered AV integration projects covering conferencing systems, displays, audio DSP solutions, and control technologies for enterprise clients. Handled installation, commissioning, troubleshooting, and system optimization to ensure seamless handover and successful warranty support.

AV technology Display Systems Troubleshooting Optimization Warranty Support

Project Engineer

Solutions India System Pvt. Ltd.

Jun 2016 - Oct 2018 (2 years 4 months)

Supported deployment and maintenance of enterprise AV and conferencing solutions across multiple client locations, strengthening hands-on AV infrastructure expertise. Diagnosed and resolved hardware, software, and network-related AV issues, and performed calibration/testing with user support to improve reliability and satisfaction.

Network Troubleshooting System Architecture User Support Reliability