Dedria Pancoast
@dedriapancoast
Customer service representative and graphic designer with diverse skills.
What I'm looking for
I am a dedicated professional with a strong background in customer service and graphic design. My experience as a Customer Service Representative at Expivia allowed me to hone my communication skills, assisting customers through various channels including inbound calls and online chats. I take pride in my ability to connect with clients and ensure their needs are met efficiently.
In addition to my customer service expertise, I have a passion for graphic design. At Good Vibes, I designed and created digital art for various marketing materials, including business cards and social media posts. My creative skills, combined with my attention to detail, enable me to produce visually appealing designs that effectively communicate a brand's message.
Experience
Work history, roles, and key accomplishments
Graphic Designer
Good Vibes
Jan 2024 - Present (1 year 5 months)
Designed and created digital art for business cards, menus, signs, and social media posts. Produced various visual assets to support marketing and branding initiatives.
Customer Service Representative
Expivia
Jan 2020 - Jan 2023 (3 years)
Assisted customers through inbound calls and online chat services. Conducted outbound calls and emails for recruitment, member check-ins, and information verification.
Bank Teller
Northwest
Jan 2018 - Dec 2020 (2 years 11 months)
Assisted customers with banking needs, handled cash and private information securely. Successfully sold banking products to new and existing clients.
Education
Degrees, certifications, and relevant coursework
Girard High School
High School Diploma, General Studies
Graduated in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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