Debrah Jelagat

I am a customer-focused support professional with 18 months of BPO experience handling high-volume US-based campaigns including Spirit Airlines, Grubhub, and Instacart. I consistently meet KPIs such as AHT, CSAT, and QA while using CRM and ticketing systems to document and resolve issues.

My strengths include complaint resolution, de-escalation, end-to-end order and reservation support, and collaborating with supervisors and escalation teams to resolve high-impact issues. I am comfortable working across voice, chat, and email channels and maintain professional communication tailored to US customers.

In addition to my BPO experience, I have field experience conducting door-to-door surveys as an enumerator, which reinforced my data integrity, confidentiality, and interpersonal skills. I hold a Bachelor of Arts in International Relations and seek roles where I can continue delivering excellent customer experiences and grow within customer operations.