Deborah User
@deborahuser4
Customer service representative at iSON Experience who handled customer enquiries and explained products to customers.
NigeriaWhat I'm looking for
At iSON Experience, I handled inbound and outbound customer interactions, responded to enquiries, and addressed customer queries within Average Handling Time requirements. I also contacted customers to explain purchased products and provide relevant information.
At Molete Baptist Church Library, I catalogued and classified books, maintained book-accountability records, and helped users access relevant resources. I also monitored the use and condition of library materials.
I hold a Bachelor of Library and Information Science from Lead City University and have completed training in customer service and Structured Query Language Fundamentals. I’m looking to grow within a dynamic organization while providing courteous, reliable service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative Agent
iSON Experience
Feb 2025 - Jul 2025 (5 months)
Handled inbound and outbound customer interactions and responded professionally to customer enquiries. Addressed customer queries while working within the organisation's Average Handling Time requirements.
Community Service Volunteer
Lead City University
Jan 2024 - Dec 2024 (11 months)
Participated in the university's annual community service programme.
Assistant Librarian
Molete Baptist Church Library
Jan 2023 - Dec 2023 (11 months)
Catalogued and classified books to support accurate organisation and retrieval of library materials. Responded to library users' enquiries and assisted them in accessing relevant resources.
Conference Volunteer
National Institute of Office Administrators and Information
Jan 2023 - Dec 2023 (11 months)
Volunteered at the organisation's maiden conference and supported assigned event activities.
Education
Degrees, certifications, and relevant coursework
iSON Experience
Customer Service Representative Training Certificate of Completion, Customer Service
2025 - 2025
Completed Customer Service Representative Training Certificate of Completion in 2025.
Librarians' Council of Nigeria
Induction into the Librarian Profession Certificate of Registration, Librarian Profession
2024 - 2024
Completed Induction into the Librarian Profession Certificate of Registration in 2024.
Institute of Personality Development and Customer Relationship Management
POIS, Personality Development and Customer Relationship Management
2024 - 2024
Completed POIS certification in 2024.
Lead City University
Bachelor of Library and Information Science, Library and Information Science
2020 - 2024
Bachelor of Library and Information Science degree from Lead City University, Ibadan, Nigeria, completed in 2024.
New Horizons
Structured Query Language Fundamentals, Structured Query Language
2023 - 2023
Completed Structured Query Language Fundamentals certification in 2023.
Liprorich Consulting Limited
Professionalism at the Workplace, Professionalism
2023 - 2023
Completed Professionalism at the Workplace certification in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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