Deborah Rogel
@deborahrogel
Operations Analyst at Citco International Support Services Limited – Philippine ROHQ resolving trade data issues and configuring Aexeo loader setups.
PhilippinesWhat I'm looking for
At Citco International Support Services Limited – Philippine ROHQ, I monitor client data against service level agreements and resolve data and interface support issues across the trade lifecycle.
I configure Aexeo loader parameters and file transformations through the in-house NDC application, and facilitate timely FIX resolution of trade loads. I also assist in verifying test results for system enhancements.
At Accenture, I developed and maintained quality metrics, prepared recurring quality reports, and worked with operating teams and stakeholders to review process quality. I also conducted policy refresher and new-hire training.
Earlier at Accenture, I analyzed, reviewed, and interpreted data and transaction contents. As an On-the-Job Trainee at the Provincial Information and Communications Office, I handled IT documentation, computer troubleshooting, and records work.
Experience
Work history, roles, and key accomplishments
Operations Analyst
Citco International Support Services Limited
Apr 2024 - Present (2 years 6 months)
Monitor client data against service level agreements, resolve data and interface support issues across the trade lifecycle, and configure Aexeo loader parameters. Facilitate FIX resolution of trade loads and support conversion and migration activities.
Developed and maintained quality metrics, prepared daily, weekly, and monthly quality reports, and conducted policy refresher and new-hire training. Collaborated with operating teams to review process quality and implement improvements.
Analyzed, reviewed, and interpreted data and transaction contents.
On-the-Job Trainee
Provincial Information and Communications Office
Nov 2016 - May 2017 (6 months)
Handled IT-related documentation, computer troubleshooting for hardware and software, data encoding, filing and sorting of records, and tickets and documentation related to ICT operations.
Education
Degrees, certifications, and relevant coursework
Adventist University of the Philippines
Bachelor of Science, Information Technology
2013 - 2017
Bachelor of Science in Information Technology from Adventist University of the Philippines from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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