Deaire Dickerson
@deairedickerson
Experienced entrepreneur with a strong background in customer service.
United StatesWhat I'm looking for
My name is Deaire Dickerson, and I am an entrepreneur with over seven years of experience in customer service roles. I have honed my skills in communication, teamwork, and time management, which have been essential in my various positions. My journey began at Dona Ana Community College, where I pursued General Studies, equipping me with a solid foundation for my career.
Currently, I work at the National Monitoring Center in Irving, TX, where I handle calls, dispatch authorities, and troubleshoot service requests. My previous experience at American Airlines involved scheduling flight crews and ensuring smooth operations. I also served as a supervisor at Teleperformance, where I monitored calls, coached team members, and resolved technical issues, demonstrating my commitment to excellence in customer service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
National Monitoring Center
Feb 2021 - Present (4 years 4 months)
Answer calls and dispatch the proper authorities. Troubleshoot errors and submit service requests to ensure efficient resolution.
Flight Crew Coordinator
American Airlines
Jul 2020 - Present (4 years 11 months)
Scheduled American Airlines flight crew for rides, hotels, and return flights after their shifts. Managed logistics to ensure timely and efficient crew movements.
Supervisor
Teleperformance
Nov 2016 - Present (8 years 7 months)
Supervised call center operations, including monitoring calls, coaching agents, and issuing disciplinary actions. Assisted on calls and provided technical support to resolve complex customer issues.
Education
Degrees, certifications, and relevant coursework
Dona Ana Community College
GED equivalent, General Studies
Studied General Studies at Dona Ana Community College. This program was undertaken to achieve a High School/GED equivalent.
Availability
Location
United StatesAuthorized to work in
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