At Situate Solutions LLC, I oversee operations across 31 short- and mid-term rental properties in Iowa and Florida, with approximately $40K in monthly revenue. I was promoted from Operations Assistant to General Manager within two months.
I lead a team of seven and handle revenue reporting, bank reconciliation, and expense tracking. I reduced supply costs by up to 20% by creating purchasing and storage SOPs for systematic price comparison.
I analyze occupancy and booking patterns, review dynamic pricing recommendations, and propose rate changes for owner approval. I also resolve guest disputes and OTA escalations, with an 80%+ case-resolution success rate and response times under 10 minutes.
