At Salesforce, I earned VP/SVP buy-in for a foundation-first Financial Services Cloud architecture, and the resulting Business Hierarchy pattern was adopted across multiple industry clouds. I also designed AI recommendations that kept Relationship Managers in control, with cues showing why each suggestion appeared.
At ServiceNow, I helped grow the design practice from one to eight senior and staff designers and established its operating model. Across my work at Zoho Corporation, Cognizant, and ENFOSYS, I designed systems for dispatch, healthcare workflows, and freight and logistics operations.
