Neeraj Tripathy

- Revised Work Order Overview with a progress stepper, SLA tracking, activity feed, and editable contact/billing
fields, projected +12–20% job closure rate and +7–14% portal engagement
- Provided design improvements that drove a 33% increase in client workforce capacity, enabling technicians to complete more jobs and boosting billable revenue by ~30%.

- Outlined a 0-to-1 iOS fitness app for a healthtech client: created user personas, journey maps, and interaction
flows; implemented WCAG 2.1 AA accessibility standards throughout onboarding.
- Delivered a Figma design system for a SaaS startup, covering 60+ components, design tokens, and usage
guidelines; reduced design production time by 30%.

Restructured the Jile test management dashboard: rebuilt data visualization, and task flows,
validated with post-launch usability testing; achieved 30% increase in user satisfaction scores.
Produced interactive Figma prototypes for complex test management workflows, reducing stakeholder review
cycles and contributing to a 25% conversion rate improvement across web and mobile.

As a UX Designer for TCS (Microsoft), I orchestrated the design of the Employee Management System, achieving 5,200 active users in the first year. My extensive research and wireframing sessions led to a 20% increase in user interaction, while the design system I developed improved design-to-development handoff by 30%.

In my position as a UI Designer at TCS (PostNord), I redesigned the landing page, increasing user engagement by 23%. I standardized brand elements and led design system initiatives, achieving a 12% increase in user retention and overall engagement rates.