DK

Open to opportunities

David Karenju

@davidkarenju

I resolve customer issues across high-volume phone and digital support channels.

What I'm looking for

I'm looking for a client-focused role where I can resolve customer issues, support communities, collaborate with teams, and use digital support and CRM tools to deliver empathetic service.

At Safaricom PLC, I supported more than 150 customers daily across call center and digital channels, resolving inquiries, complaints, and technical issues while maintaining service compliance.

I've provided customer support through X, Facebook, and Instagram, maintained accurate customer records, and coordinated escalations effectively. My work combines client relations, CRM and ticketing systems, stakeholder engagement, and empathetic issue resolution.

Earlier, I supported architectural drafting and project coordination at Case Architects Ltd and GIBB Africa, and volunteered in pediatric ward support at Kenyatta National Hospital. I'm passionate about humanitarian service, community support, and client-focused solutions.

Experience

Work history, roles, and key accomplishments

SP

Customer Experience Executive

Safaricom PLC

Mar 2017 - Nov 2025 (8 years 8 months)

Managed customer inquiries and support requests through call center and digital platforms, resolving complaints and technical issues while ensuring service compliance. Supported over 150 customers daily across phone and digital channels.

Customer Service Call Center Operations Social Media Support CRM Systems Complaint Resolution Problem Solving Power BI

CL

Architectural Assistant

Case Architects Ltd

Jan 2016 - Jan 2017 (1 year)

Assisted in architectural drafting, detailing, and project coordination. Supported preparation of presentations and project documentation.

architectural drafting Detailing Project Coordination And Presentations Documentation

GA

Architectural Technician Intern

GIBB Africa

Sep 2014 - Dec 2014 (3 months)

Assisted in architectural design, detailing, and rendering. Worked closely with engineers and surveyors on project coordination.

Architectural Design Detailing Rendering Project Coordination Collaboration

KH

Volunteer – Pediatric Ward Support

Kenyatta National Hospital

Jan 2012 - Dec 2012 (11 months)

Supported pediatric patients and assisted hospital staff with clerical duties. Assisted families and visitors with patient guidance and support.

Patient Support Clerical Empathy

Education

Degrees, certifications, and relevant coursework

NJ

Nairobi Institute of Technology (JKUAT)

Higher Diploma, Architecture

Pursued a Higher Diploma in Architecture, gaining advanced knowledge in architectural design and project coordination.

IT

Institute of Advanced Technology

ICDL Certification, Information Technology

Completed ICDL certification, demonstrating proficiency in essential digital skills.

KS

Kangundo High School

Kenya Certificate of Secondary Education, General Studies

Attained Kenya Certificate of Secondary Education (KCSE), completing secondary education.

Tech stack

Software and tools used professionally

Archicad

X++

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