DGDavid Guzmán
@davidguzmn
Experienced Delivery Team Director with a focus on operational excellence.
MexicoWhat I'm looking for
With over 20 years of experience in leading technology projects and multinational teams, I specialize in ERP solutions, e-commerce, and custom developments. My expertise lies in IT team transformation, strategic project management, and process optimization, having successfully managed global teams of over 300 consultants across LATAM, North America, Europe, and Asia.
Throughout my career, I have achieved significant milestones, including the digital transformation of major client accounts such as AT&T, Televisa, and Grupo Bimbo, resulting in total recognized revenue of USD$24M. My results-oriented approach has been instrumental in securing key contract extensions and optimizing operational processes, ensuring that my teams consistently deliver high-quality solutions that meet client needs.
I am passionate about fostering strong client relationships and leading multicultural teams to success. My commitment to excellence and ability to navigate complex project landscapes have positioned me as a trusted leader in the technology sector.
Experience
Work history, roles, and key accomplishments
Delivery Director
Tech Mahindra
Nov 2021 - Oct 2024 (2 years 11 months)
Led global teams of 300+ consultants for Televisa, AT&T, and WOM, managing the implementation of Oracle and Magento E-Commerce solutions. Achieved significant contract renewals and optimized operational processes, contributing to an annual revenue of USD$8.5M.
Senior Delivery Manager
Tech Mahindra
Dec 2020 - Dec 2021 (11 months)
Managed the Oracle Cloud transition for Televisa, implementing ITIL processes and improving internal operations. Contributed to the successful launch of WOM Colombia and secured contract renewals.
Senior Service Delivery Manager
Tech Mahindra
Jun 2018 - Dec 2020 (2 years 6 months)
Oversaw the transition and support of Oracle systems for Televisa, implementing ITIL and driving digital transformation efforts. Developed proposals for contract renewals.
Global Application Service Delivery Manager
Capgemini
Jul 2015 - Mar 2018 (2 years 8 months)
Managed global Oracle functional support for Grupo Bimbo, implementing ITIL best practices and leading a team of 70+. Achieved significant contract extensions and revenue growth.
Projects Manager
Axa Seguros
May 2014 - Jul 2015 (1 year 2 months)
Led over 60 outsourced projects, implementing a renewed project management strategy and achieving significant cost reductions for Axa. Managed a team of Project Managers.
Engagement Manager
Axa Seguros
May 2013 - May 2014 (1 year)
Managed a key project for Axa, ensuring compliance with waterfall methodology and successfully executing the project, leading to new contract opportunities.
Software Factory Manager
Banco Popular Dominicano
Feb 2012 - May 2013 (1 year 3 months)
Managed a software factory with a team of 72 consultants, leading BPM project proposals and supporting commercial areas, achieving significant annual revenue.
Software Engineer
Various Companies
Jun 2000 - Feb 2012 (11 years 8 months)
Worked as an integrator and developer for various companies, collaborating on projects for major clients like Verizon and Coca-Cola, contributing to software engineering and project management.
Education
Degrees, certifications, and relevant coursework
BEDU Santander Academy
Certificate, Machine Learning
2024 - 2024
Completed a course in IA Machine Learning focusing on the fundamentals and applications of machine learning techniques.
Tech Mahindra University
Certification, IT Service Management
2021 - 2021
Completed ITIL 4 certification, enhancing knowledge in IT service management best practices.
Tech Mahindra University
Certification, Automation
2021 - 2021
Completed a course in Python Scripting Automation, focusing on automating tasks using Python programming.
Tech Mahindra University
Certification, Program Management
2021 - 2021
Completed a course in Program Management, focusing on managing and delivering programs effectively.
Capgemini University
Certification, Change Management
2020 - 2020
Completed a course in Change Management, focusing on strategies for managing change within organizations.
Capgemini University
Certification, IT Service Management
2018 - 2018
Completed ITIL V3 certification, enhancing knowledge in IT service management best practices.
Capgemini University
Certification, Bid Management
2015 - 2015
Completed Bid Management Certification, focusing on strategies for managing bids and proposals.
Capgemini University
Certification, Agile Methodology
2015 - 2015
Completed Agile Methodology course, focusing on agile project management practices.
Capgemini University
Certification, Engagement Management
2014 - 2014
Completed Engagement Manager Certification, focusing on managing client engagements effectively.
UNITEC
Postgraduate, Information Systems
2000 - 2001
Completed a postgraduate program in Information Systems, focusing on the design and management of information systems.
UNITEC
Bachelor's Degree, Computer Systems Engineering
1995 - 2000
Completed a degree in Computer Systems Engineering, focusing on software development and systems analysis.
Availability
Location
MexicoAuthorized to work in
Job categories
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