At Peniel Technology LLC, I implemented and supported QuickBooks Online and Desktop for UK and US customers, along with Tally Prime/ERP9. My work covered company setup, chart of accounts, invoicing, and customer training.
I delivered an Elate ERP implementation for a UAE trading company, covering Accounting, Inventory, Payroll, and Administration from requirements gathering through go-live support.
I supported customers through more than 40 daily inbound and outbound calls, as well as remote and video sessions. I maintained a 60% customer retention rate and trained customers on bank feeds, reconciliation, and reporting.
Across my roles, I’ve also deployed Odoo, Zoho CRM, and Frappe ERP, migrated data from legacy systems, and supported POS, billing, and IT infrastructure. At Oasys Cybernetics, I led IT operations for a regional office covering 11 showrooms and 5 departments.
