At MarketSquare Mall, I assisted customers with product inquiries, recommendations, returns, and exchanges, helping them find products suited to their needs.
On The Student Investor, my independent digital product project, I supported 500+ customers through WhatsApp and other digital channels. I helped with ebook access and delivery issues, verified payments, and handled refund requests.
I used customer feedback and recurring questions to identify where customers needed clearer information, and followed up throughout the purchasing process.
As a Graduate Trainee at Evomec Global Services Limited, I prepare technical documentation and reports and support project teams with documentation, field verification, and issue identification. I’m developing expertise in CRM systems and AI-assisted customer support workflows.
