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Davide Gabrieletto

@davidegabrieletto

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Experienced customer success and VIP account manager specialized in gaming operations.

Italy

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What I'm looking for

I am seeking a customer-focused role in gaming or betting where I can lead VIP/account management, improve CX, mentor teams, and drive profitable outcomes.

I am an experienced customer success and account management professional with extensive background in the gaming and betting industry, supporting VIP and retail customers across international operations. I have a track record of building and maintaining long-lasting customer relationships, negotiating contracts, and improving customer experience through cross-functional collaboration.

My career spans roles from frontline customer service and fraud control to leadership as Head of Customers and VIP Account Manager, working remotely and on-site in Italy, Malta, Austria, Bulgaria, and with major suppliers and platforms. I have managed teams, trained staff, organized shifts, and overseen financial and transaction-related customer operations.

I bring a strong service ethos, practical technical knowledge of gaming platforms and third-party providers, and communication skills honed earlier in sports journalism and web content roles. I am results-oriented and focused on delivering high-quality service and profitable account outcomes.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

Delasport Ltd

Apr 2021 - Present (4 years 11 months)

Served as lead point of contact for VIP accounts, built and maintained long-term customer relationships, and negotiated contracts to maximize profitability while coordinating cross-functional teams to improve customer experience.

Account Management Contract Negotiation & Customer Success Cross Functional Collaboration CRM Remote Work

Customer Service Representative

Delasport Ltd

Feb 2020 - Apr 2021 (1 year 2 months)

Handled customer inquiries via chat and email, supported online and bank wire transactions, and assisted financial operations for incoming and outgoing wagering transactions to ensure accurate service delivery.

Customer Support Live Chat Email Support Payments Support

Head of Customers

OIA Services Ltd

Jul 2012 - Nov 2016 (4 years 4 months)

Managed customer service operations for Italian market (Betaland.it/Enjoybet.it), supervised agents, trained new staff, conducted interviews, and organized shift planning to improve service quality.

Team Leadership Customer service management Training Recruitment Shift Scheduling Quality Assurance

Customer Service Agent

GoldBet

Nov 2010 - Sep 2011 (10 months)

Provided customer support for Italian market across casino, poker and sports verticals, performed fraud and collusion control, second-line support, and coordinated with third-party providers on transactions and platform issues.

Customer Support Fraud Detection Back Office Operations Casino Poker Support

Sport Journalist

Il Gazzettino

Jan 2003 - Jan 2010 (7 years)

Wrote sports news focusing on volleyball and basketball for Il Gazzettino, producing timely articles and coverage from 2003 to 2010.

Sports Journalism Writing Reporting Research Interviewing

Webmaster / Copywriter

P.D.P. Pasqualin D’Amico Partners

Jan 2000 - Jan 2010 (10 years)

Managed and produced website content for FrancescoToldo.it and collaborated with AC Milan press office to create and maintain official player websites and related web content.

Web Content Management Copywriting CMS Content Strategy

Assistant Producer

Mediaset - R.T.I.

Jan 2000 - Jan 2001 (1 year)

Assisted production of sports news and contributed to preparation and realization of the 2000/01 Ski World Cup broadcasts for a major commercial TV network.

Sports Broadcasting Production Planning Coordination Research

Education

Degrees, certifications, and relevant coursework

Nottingham Trent University

Bachelor of Arts, Communications

1996 - 2000

Completed a Laurea-equivalent degree in Science of Communications (thesis: "Ultras as communication instrument") at Nottingham Trent University from 1996 to 2000.