Raffaele Serrano
@raffaeleserrano
I monitor customer risk, detect anomalies, and turn transaction data into compliance-ready operational insights.
ItalyWhat I'm looking for
At Betsson Group, I monitor customer activity and product interactions to identify behavioural anomalies, emerging risks, and operational vulnerabilities in a regulated sportsbook environment.
I analyse transactional and behavioural data, investigate unusual activity, and produce reports and recommendations for Compliance, Risk, Product, and Operations teams.
Previously at LOPOCA Gaming Italy, I supported risk monitoring, higher-risk case investigations, fraud prevention, KYC verification, and customer due diligence. I also coordinated operational workflows and trained colleagues on verification and compliance procedures.
Across gaming, hospitality, and customer-facing operations, I’ve built a practical, data-driven approach to controls, escalation, and process improvement.
Experience
Work history, roles, and key accomplishments
Monitors customer activity and identifies anomalies to support compliance and risk management in a regulated environment. Analyzes behavioural and transactional data to produce insights and recommendations for risk mitigation.
Junior Trader & Risk Analyst
LOPOCA Gaming Italy Ltd
Jun 2021 - Feb 2022 (8 months)
Supported risk monitoring and operational control activities through data analysis and anomaly detection. Investigated irregular behaviours and higher-risk cases, producing analytical reports to support risk mitigation.
Customer Service Agent & Team Leader
LOPOCA Gaming Italy Ltd
Oct 2020 - May 2021 (7 months)
Managed customer verification activities and supported compliance processes while overseeing operational workflows and team coordination. Performed CDD and KYC verification, escalating higher-risk cases.
Casino Dealer
Grosvenor Casino & Genting Casino
Jul 2019 - Jun 2020 (11 months)
Managed gaming operations in regulated environments, ensuring operational accuracy and procedural compliance while delivering high-standard customer service.
Receptionist & F&B Manager's Assistant
Hotel Caparena, GAIS Group S.r.l.
Jun 2016 - Oct 2017 (1 year 4 months)
Supported hotel operations and food & beverage management activities, including budgeting and cost analysis.
Game Seller & Waiter / Service Manager
Bingo Bellini, HBG Arcades S.p.A
Dec 2013 - Apr 2016 (2 years 4 months)
Managed day-to-day gaming operations and customer interactions while ensuring compliance with internal procedures and operational standards.
Education
Degrees, certifications, and relevant coursework
BeAcademy & MPI Italia Chapter
Master, Tourism, Hospitality & Event Management
Master in Tourism, Hospitality & Event Management (THEM) from BeAcademy & MPI Italia Chapter, completed in 2016.
University of Catania
Bachelor's Degree, Tourism Business Management
Bachelor's Degree in Tourism Business Management from the University of Catania, Department of Economics, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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