At BC Liquor Distribution Branch, I lead the strategy, architecture, and lifecycle of an enterprise ServiceNow instance supporting more than 5,000 employees. I translate business requirements into prioritized backlogs, user stories, features, and epics that align platform improvements with organizational strategy.
I've planned complex ServiceNow upgrades, governed update set deployments, and built Automated Test Framework scripts that reduce manual QA effort and accelerate releases. I also design self-service workflows, service portal experiences, and forms across ITSM, HRSD, ITOM, and CSM.
Earlier at LDB and PerfectMind, I led requirements discovery, automated wholesale pricing workflows with 100% catalog data accuracy, supported application migrations, and investigated critical software and database defects using SQL.
