Daud Asad ( David Leo )

I’m Daud Asad, professionally known as David Leo, a Community, Growth, Customer Success and CRM professional with 6+ years of experience across Web3, crypto, gaming, technology and startup ecosystems.

My career sits at the intersection of people, growth and operations. I build and scale digital communities, grow audiences, strengthen customer relationships, improve support operations and create systems that help businesses serve and retain users at scale.

I have built communities from the ground up, managed large international ecosystems, led engagement and growth initiatives, coordinated moderators and ambassadors, managed campaigns and events, and worked closely with customers, investors, partners and internal teams.

At KAI Crypto Exchange, I built and launched three communities from the ground up, scaling them to approximately 7K, 10K and 14K+ members. I led community growth, engagement, moderation, retention, social media operations, onboarding, verification, campaigns and events. In parallel, as Customer Support Lead, I led Customer Support and Customer Success operations, redesigned support workflows and reporting systems, improved escalation processes, implemented automation, managed complex user issues, handled KYC verification approvals and withdrawal reviews, and oversaw Zendesk, email support and customer inquiries.

At Thovt, a Web3 RWA ecosystem, I managed a 55K+ member ecosystem spanning 20K+ Discord members, 10K+ Telegram members and a 25K+ X audience. I built a Zealy community from 0 to 6,000+ active members and managed a $250,000 community campaign. I also handled customer and investor relations, onboarding, reward distributions, wallet assistance, feedback and escalations.

At Bookie Exchange, I managed community and event operations, with my work contributing to a 40 to 50% increase in engagement and 10 to 20% growth over four months.

My Customer Success and CRM background includes customer support, ticket management, KYC, withdrawal operations, account reviews, escalation management, Zendesk, technical troubleshooting, customer retention, reporting, feedback analysis, workflow optimization and process improvement.

What makes my profile distinctive is the combination of Community and Growth with Customer Success and CRM. I understand how to attract an audience, build a community, engage and retain users, solve customer problems, identify operational weaknesses and turn feedback into better systems.

I thrive in fast moving environments where ownership matters and the expectation is to build, improve and deliver. My interests include Web3, crypto, gaming, SaaS, emerging technology, digital communities, customer experience, growth strategy and globally ambitious products.

I believe great professionals do more than manage functions. They understand the people, product, community and operation as one connected ecosystem. That is the perspective I bring to every role.