Dave Geogeoplous
@davegeogeoplous
Service Desk Analyst with expertise in IT support and troubleshooting.
What I'm looking for
I am a dedicated Service Desk Analyst with a proven history of success in desktop equipment implementation, support, and troubleshooting. My role as a key technical resource for the IT Department has honed my ability to resolve end-user issues efficiently. I excel in multitasking and prioritization, consistently managing demanding workloads while fostering a collaborative team environment.
Throughout my career, I have demonstrated exceptional analytical, mathematical, and communication skills. My experience includes working as a Customer Engineer at NCR Voyix, where I specialized in managing inventory and delivering timely reports. I am committed to providing superior service and implementing effective solutions, which has significantly contributed to organizational success.
With a Bachelor of Science in Network Engineering and Security from Western Governors University, I am continuously seeking opportunities to enhance my skills and knowledge in the IT field. I thrive in fast-paced environments and am motivated to exceed expectations while maintaining a strong work ethic.
Experience
Work history, roles, and key accomplishments
Customer Engineer
NCR Voyix
Apr 2024 - Present (1 year 2 months)
Specialized in NCR Voyix assets, managing inventory, and ensuring optimal stock levels and accurate records. Consistently delivered timely and accurate reports, including expense tracking.
Service Writer
Cooper Automotive
Apr 2022 - Present (3 years 2 months)
Initiated automotive services and repairs by ascertaining performance problems and services requested. Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Driver Trainer
Rhoel Transport
Sep 2019 - Present (5 years 9 months)
Evaluated trainees appropriately within a course and provided feedback to the trainee. Evaluated and provided individual participant performance for courses and attendance, used in final evaluations following teaching activities and skills courses.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Network Engineering and Security
Currently pursuing a Bachelor of Science in Network Engineering and Security. The program focuses on comprehensive network infrastructure, security protocols, and system administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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