Open to opportunities

Dasheira Melvin

@dasheiramelvin

Message

I improve guest and member experiences through front-of-house service, training, and organization.

United States

Message

What I'm looking for

I'm looking to contribute to a dynamic team environment where I can apply my customer service, training, documentation, organization, and time-management skills to improve service efficiency and engagement.

I'm currently supporting guest flow, payments, to-go orders, and front-of-house standards at First Watch.

Previously at Brick Bodies Padonia, I managed member inquiries and enrollments, processed payments, communicated promotions, and trained new staff on service protocols.

At Miss Shirley's Café, I trained hostesses, introduced onboarding systems, managed side-work allocation, and improved team efficiency by 20%.

I've also supported legal office operations as a receptionist/paralegal and provided resident care documentation during nursing training. I bring 12+ years of customer service, administrative support, training, and organizational experience across hospitality, healthcare, and legal settings.

Experience

Work history, roles, and key accomplishments

Current

Hostess

Current

First Watch

Oct 2025 - Present (1 year 1 month)

Manage and optimize restaurant seating to enhance dining experience. Train hostesses on restaurant etiquette and standards, operate cash register, and assist with Togo orders.

Customer Service Training Cash Handling Restaurant Operations Team Leadership

Service Desk Associate

Brick Bodies Padonia

Oct 2023 - Feb 2025 (1 year 4 months)

Managed member inquiries and enrollments, enhancing service efficiency. Facilitated payment processing and trained new staff on protocols.

Customer Service Payment Processing Training Communication Skills Member Engagement

Receptionist/Paralegal

The Law Offices of Hassan Hassan & Tuchman

Jun 2023 - Oct 2023 (4 months)

Managed phone communications and client greetings, enhancing office efficiency. Coordinated document handling and client correspondence, supporting legal processes.

Administrative Support Communication Skills Document Management Scheduling Client Services

Head Hostess

Miss Shirley's Café

Mar 2021 - Jun 2023 (2 years 3 months)

Trained hostesses on guidelines, improving team efficiency by 20%. Introduced new systems to hires, enhancing onboarding speed, and managed side work allocation.

Training Team Leadership Cash Handling Communication Skills Resource Management

Nursing Training

Ridgeway Nursing and Rehab Center

Jan 2017 - Mar 2017 (2 months)

Assisted residents with daily activities, fostering strong relationships with staff and residents. Documented resident vitals and dietary intake, supporting personalized care plans.

Patient Care Documentation Healthcare Communication Skills