Open to opportunities

Lilyan Taylor

@lilyantaylor

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Enthusiastic professional with extensive experience in hospitality and office environments.

United States

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What I'm looking for

I am looking for a role that values teamwork and allows for personal growth.

I am an enthusiastic professional with extensive experience in fast-paced hospitality, retail, and office environments. My journey has equipped me with a solid knowledge base in caregiving and a commitment to fostering authentic connections with diverse clientele. I thrive in roles that allow me to provide personalized support and enhance customer experiences.

Throughout my career, I have held various positions, including Office Assistant, Concierge, and Front Desk Associate. In these roles, I have developed strong organizational skills, managed social media accounts, and implemented systems that elevate customer satisfaction. My ability to build positive relationships and streamline operations has consistently contributed to improved service delivery and client engagement.

As I continue my education in the Associate in Arts program at Central Piedmont Community College, I am eager to leverage my skills in a dynamic environment where I can contribute to team success and further develop my professional capabilities.

Experience

Work history, roles, and key accomplishments

Current

Part-time Office Assistant

Current

LL's Magic Lenz

Jan 2018 - Present (7 years 7 months)

Provided personalized support to senior staff and developed original content for marketing materials. Managed clients' social media accounts and assisted with project management tasks.

Social Media Management Content Creation Project Management Marketing Administrative Support Scheduling Proofreading Client Management

Concierge/Receptionist

Waltonwood Senior Living

Dec 2020 - Present (4 years 8 months)

Fostered a welcoming and supportive environment for residents, visitors, and staff. Ensured smooth communication by promptly answering calls and directing inquiries.

Customer Service Communication Relationship Building Administrative Support Data Entry Resident Relations

Front Desk Associate

Posana

Aug 2020 - Present (5 years)

Oversaw schedule and phone correspondence to streamline communication and improve efficiency. Provided one-on-one support to senior staff, alleviating workload and enabling focus on strategic tasks.

Scheduling Communication Preference Tracking Upselling Team Collaboration

Server/Hostess

18 Asian Sushi Bar

Jun 2016 - Present (9 years 2 months)

Served in various roles including Hostess, Cashier, Waitress, Busser, and Expo Runner, gaining a comprehensive understanding of the dining process. Provided personalized dish suggestions, elevating guest satisfaction and increasing sales.

Customer Service Sales Cashiering Hosting Serving Bussing

Barista/Cashier

Barnes & Noble Cafe

Jul 2015 - Present (10 years 1 month)

Met customer needs by providing attentive service and ensured a diverse menu of food and beverages, elevating customer satisfaction. Maintained cleanliness throughout the café, creating a welcoming atmosphere.

Customer Service Food Preparation Cashiering Barista Skills Inventory Management

Education

Degrees, certifications, and relevant coursework

Central Piedmont Community College

Associate in Arts (AA), General Studies

2019 -

Currently pursuing an Associate in Arts degree. Gaining foundational knowledge across various disciplines to prepare for further academic and professional pursuits.