Darwin Rendon
@darwinrendon
IT Support Technician working with Windows and mobile devices; troubleshoots VPN, DNS, and connectivity issues.
United StatesWhat I'm looking for
At NRG / Vivint Smart Home, I diagnosed connectivity and configuration issues across control panels, cameras, sensors, smart locks, and connected mobile systems. I also assisted with equipment setup, app questions, customer training, and post-installation support.
In my self-directed Windows and networking lab, I set up and troubleshoot PCs, routers, and network configurations, using PowerShell, command output, and logs to investigate DNS, IPv4/IPv6, and VPN connectivity. I maintain organized configuration notes and repeatable troubleshooting steps, including for Docker-based test setups.
Experience
Work history, roles, and key accomplishments
Independent Windows & Networking Projects
Self-Employed
Jan 2026 - Present (9 months)
Set up and troubleshot Windows PCs, routers, and network configurations, using PowerShell and logs to investigate DNS, IPv4/IPv6, and VPN connectivity.
Security Consultant
NRG / Vivint Smart Home
Jul 2024 - Jul 2026 (2 years)
Diagnosed connectivity and configuration issues for smart home security systems, guiding customers through solutions and providing post-installation support.
Technical Solutions Specialist
The Device Shop
Jul 2022 - Jul 2024 (2 years)
Diagnosed device problems, managed repair intake and customer follow-up, and guided customers through service resolution in a fast-paced environment.
Sales & Technical Support Specialist
Talk N Fix Wireless
Jan 2018 - Jul 2022 (4 years 6 months)
Supported mobile-device setup, software and connectivity troubleshooting, and repair intake in a retail setting, communicating clearly in English and Spanish.
Education
Degrees, certifications, and relevant coursework
Vivint Smart Home
Vivint Smart Home Pro Certified Technician, Smart Home Technology
Completed certification as a Vivint Smart Home Pro Certified Technician in 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Darwin?
You can contact Darwin and 90k+ other talented remote workers on Himalayas.
Message DarwinGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
