Darshika Singh
@darshikasingh
Senior Operations & MIS specialist improving last-mile performance with automated dashboards, NDR optimization, and accurate reconciliations.
IndiaWhat I'm looking for
I’m a results-driven Operations & MIS Specialist with over 4.8 years of experience in logistics operations, last-mile coordination, and data management. I manage delivery-related escalations, monitor daily NDR cases, and work closely with courier partners to improve resolution rates while maintaining SLA compliance and accurate operational data.
I build automated MIS dashboards using advanced Excel and Google Sheets to provide real-time visibility into performance metrics, courier efficiency, turnaround time, and zonal allocation effectiveness. I also streamline financial reconciliation processes with a focus on data accuracy, and I’m known for translating KPI tracking into actionable insights that drive operational improvements.
Experience
Work history, roles, and key accomplishments
Senior Specialist - MIS
Jiffy World
Dec 2025 - Present (6 months)
Manage last-mile operations by coordinating with courier partners to ensure timely pickups, deliveries, and SLA adherence. Serve as primary escalation point for delivery issues, monitor NDR cases, and prepare automated MIS reporting for real-time visibility into performance metrics.
Senior Specialist - Operations
Nimbuspost Pvt. Ltd.
Jun 2021 - Nov 2025 (4 years 5 months)
Designed and automated MIS dashboards in Advanced Excel, improving data visibility while reducing manual reporting effort by 40%. Led NDR management and financial reconciliation with 100% accuracy across 500+ weekly transactions, improving NDR resolution by 18%, delivery turnaround time by 15%, and SLA compliance by 12%.
Education
Degrees, certifications, and relevant coursework
Sri Sathya Sai College for Women, Bhopal
Bachelor of Computer Applications (BCA), Computer Applications
Completed a Bachelor of Computer Applications (BCA) at Sri Sathya Sai College for Women, Bhopal.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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