DODarius Odom
@dariusodom
Adaptable Technical Support Specialist with over 5 years of experience.
United StatesWhat I'm looking for
I am an adaptable and customer-focused Technical Support Specialist with over 5 years of experience in troubleshooting hardware and software issues in fast-paced environments. My proficiency in various SaaS CRM platforms, including Zendesk, Salesforce, and Oracle, allows me to quickly master new technologies and deliver exceptional support. I am dedicated to ensuring customer satisfaction is the top priority in every interaction.
In my current role as Club Manager at Freedom Boat Club, I serve as the primary technical point of contact, resolving issues with our reservation platform and fleet management software. I have improved operations by reviewing business metrics and onboarding staff on digital tools, enhancing platform usage efficiency. Previously, as a Level 1 Tech Support Representative at Corsair Gaming Inc., I supported numerous Zendesk tickets and customer calls, focusing on technical troubleshooting and ensuring fast resolution of issues.
Experience
Work history, roles, and key accomplishments
Club Manager
Freedom Boat Club
Mar 2021 - Present (4 years 4 months)
Served as the primary technical point of contact, resolving issues with the reservation platform and Fleetio fleet management software. Onboarded and trained staff on digital tools, improving platform usage efficiency.
Lvl 1 Tech Support Representative
Corsair Gaming Inc.
May 2020 - Present (5 years 2 months)
Supported over 30 daily Zendesk tickets and 25+ customer calls, focused on technical troubleshooting. Resolved software conflicts and hardware issues in PC gaming environments.
Customer Service Representative
AT&T DIRECTV
Aug 2019 - Present (5 years 11 months)
Retained 95% of customers by solving complex account issues and billing conflicts. Navigated internal software to update service tiers, manage subscriptions, and resolve outages.
Education
Degrees, certifications, and relevant coursework
MCMiami Dade College
Associate's Degree, Computer Engineering
Completed an Associate's Degree in Computer Engineering. Studied various aspects of computer hardware and software.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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