Paula User

Conducts thorough review of documentation before credit approval and disbursement. Records interactions in CRM and updates application status.

Managed end-to-end customer inquiries, policy changes, endorsements, and complaints across multiple channels. Audited and updated the database to ensure record quality and supported customer retention.

Oversaw daily administration including cash counts, invoicing, reconciliations, and sales and inventory tracking. Managed supplier negotiations and coordinated customer service with immediate complaint resolution.

Prepared quotes, issued and controlled delivery notes, and handled filing and invoicing. Tracked work orders and connected customers with the field technical team.

Coordinated, scheduled, trained, and supervised checkout staff. Managed store openings, trained 100% of staff within required timeframes, and handled cash counts, daily closing, POS terminals, and complaints.

Managed store administration including equipment inventory, contractual documentation, activations and deactivations, and internal audits. Coordinated the sales and service team and resolved escalated customer inquiries.

Handled activations, deactivations, plan migrations, and documentation for individual and corporate accounts.

Performed general administrative tasks, distributed internal documents, and handled filing.

Pursued a Bachelor's Degree in Industrial Organization, which was left incomplete.