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DARBY MILLER

@darbymiller

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Dedicated professional with over a decade in administrative support.

United States

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What I'm looking for

I am seeking a position where I can apply my skills in billing, data analysis, and customer account management to help a company ensure accurate revenue processing and improve operational efficiency.

I enjoy investigating and resolving complex account issues, working with data systems and contributing to process improvements. I'm looking for a collaborative and detail-oriented role.

I am a dedicated and detail-oriented professional with over a decade of experience in administrative support, billing, and customer service. My career has been marked by a proven ability to resolve complex inquiries efficiently and empathetically, ensuring customer satisfaction and operational excellence.

Currently, I serve as a Revenue Services Specialist and Data Analyst at First Collection Services, where I manage billing processes and conduct detailed investigations into billing abnormalities. My proficiency in SAP and C4C systems, along with advanced skills in Microsoft Excel, allows me to analyze usage trends and optimize operational efficiency. Previously, I held the position of Office Manager at ALLRIGGS LLC, where I directed daily operations and supervised administrative staff, ensuring compliance and accuracy in financial reporting.

Throughout my career, I have thrived in high-volume environments, demonstrating independence, accuracy, and effective deadline management. I am passionate about delivering exceptional customer service and maintaining meticulous records to support audit and compliance purposes.

Experience

Work history, roles, and key accomplishments

Current

Revenue Services Specialist & Data Analyst

Current

First Collection Services

May 2024 - Present (1 year 1 month)

Managed billing processes, corrections, and rate adjustments, ensuring accurate invoicing and resolving complex customer complaints. Utilized SAP and C4C for billing, data analysis, and customer relationship management, collaborating remotely with cross-functional teams.

SAP C4C Microsoft Office Suite Excel Microsoft Teams Zoom Billing Data Analysis Customer Relationship Management

Office Manager

ALLRIGGS LLC

Feb 2020 - Present (5 years 4 months)

Directed daily operations, supervised administrative staff, and managed budgets, ensuring optimal efficiency and productivity. Oversaw financial transactions, supply chain processes, and delivered exceptional customer service while ensuring compliance with industry regulations.

Budget Management Financial Analysis Supply Chain Management Customer Service Compliance Data Management Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Thayer High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.