DKDaphine Kakayi
@daphinekakayi
Determined and hardworking individual with hospitality experience.
UgandaWhat I'm looking for
I am a determined, ambitious, humble, and hardworking individual who advocates for progress. With five years of experience in the hospitality field, I have honed my skills in customer service, cash management, and problem-solving. My journey has taken me through various roles, including cashier and mobile money attendant, where I consistently strive to provide high-quality service and address customer needs effectively.
Throughout my career, I have worked in diverse environments, from cafes to restaurants, where I have developed strong communication and teamwork skills. My training as a Virtual Assistant has further equipped me with essential skills in office administration and management, enhancing my ability to support teams and streamline operations. I am passionate about creating positive experiences for customers and contributing to the success of my workplace.
Experience
Work history, roles, and key accomplishments
Mobile Money Attendant
Mozila Connections And Electronics
Jan 2024 - Present (1 year 6 months)
Assisted clients with making deposits and withdrawals, and managed SIM card registrations and swaps. Ensured high customer service quality by addressing customer queries and concerns effectively.
Cashier
Middle East Restaurant
Jan 2023 - Jan 2024 (1 year)
Resolved customer complaints, provided relevant information, and processed payments in cash and credit. Managed cash register operations, including opening and closing procedures, and handled takeout orders.
Cashier
Endiro Coffee
Jan 2020 - May 2022 (2 years 4 months)
Resolved customer complaints, guided customers, and processed payments using cash and credit. Managed the cash register, including opening and closing, and handled takeout orders.
Waitress/Cashier
Cafe Bravo
Mar 2018 - Nov 2019 (1 year 8 months)
Maintained cleanliness of premises and cash register stations, welcomed guests, and took orders. Processed orders, receipts, and payments in cash and card, ensuring table tidiness.
Education
Degrees, certifications, and relevant coursework
ALAlison
Certificate, Virtual Assistant
Completed training in the roles, software, types, and discipline of virtual assistants. Acquired skills essential for a virtual assistant role.
YMCA
Higher Education Certificate, Business Administration
Undertook foundational courses in Mathematics, Development Studies, Economics, and ICT. Developed essential business communication and office application skills.
Kitante Hill School
Uganda Advanced Certificate of Education, Mathematics, Economics, Geography, ICT
Studied Mathematics, Economics, and Geography (MEG) with ICT. Completed the advanced level certificate program.
Kitante Hill School
Uganda Certificate of Education, General Studies
Grade: 38 aggregates, Second Grade
Engaged in foods and nutrition classes. Achieved a second grade with 38 aggregates.
Nakasero Primary School
Primary Leaving Examination Certificate, Primary Education
Grade: 10 aggregates, First Grade
Acquired the Primary Leaving Examination certificate. Excelled with a first grade, achieving 10 aggregates.
Availability
Location
UgandaAuthorized to work in
Job categories
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