HOLY NICK
@holynick
I resolve customer inquiries and support accounts across chat, email, phone, financial services, and hospitality.
UgandaWhat I'm looking for
I've supported customers at Teravik Cash Point by handling inquiries, account support, and loan payment processing with 98% accuracy. My work contributed to a 25% improvement in customer satisfaction scores.
Across hospitality roles at Meza Restaurant and Levels Lounge, I've delivered fast-paced customer service, improved kitchen service efficiency by 20%, and helped increase lounge revenue through shisha upselling and customer engagement.
I've also supervised construction teams for CORE Uganda's Japanese Government Aid Project and introduced cleaning routines at DNA Lounge that reduced maintenance time by 15%. I bring clear communication, conflict resolution, and professional service to every customer interaction.
Experience
Work history, roles, and key accomplishments
Loan Collector & Customer Assistant
Teravik Cash Point
Jan 2024 - Jan 2025 (1 year)
Handled customer inquiries and account support, contributing to a 25% improvement in satisfaction scores. Collected and processed loan payments with 98% accuracy.
Education
Degrees, certifications, and relevant coursework
Kampala Students Center
High School Diploma, General Studies
Completed high school education at Kampala Students Center, earning a High School Diploma in 2017.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
Interested in hiring HOLY?
You can contact HOLY and 90k+ other talented remote workers on Himalayas.
Message HOLYGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
