Open to opportunities

Danushka Reynhart

@danushkareynhart

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Data Analyst and application support professional improving CRM reporting, dashboards, and user operations.

South Africa

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What I'm looking for

I want a role where I can combine data analysis with CRM/system support—improving reporting accuracy, dashboards, and user experience. I’m excited to coordinate projects, document processes, and help teams run efficiently with excellent client support.

I’m an organised, adaptable, detail-oriented professional with 3+ years’ experience in application support, data analysis, project coordination, and executive assistance. I enjoy turning messy data and everyday system issues into clearer reporting, smoother workflows, and reliable user support.

In my current role as an APPLICATION SUPPORT ANALYST / DATA COORDINATOR / QUALITY ASSURANCE (Sustainable Advantage, Remote, UK), I support core CRM and analytics platforms including SugarCRM, Monday.com, ProBench, and Domo (plus Worldfavor). I perform quality assurance on new CRM systems, manage first-line troubleshooting, and handle support ticketing systems to keep teams unblocked.

I’m known for improving data accuracy and visibility—analysing multi-year client/consultant data to identify discrepancies, then designing and managing dashboards, boards, and workspaces in Monday.com. I coordinate projects, document processes, and help teams adopt systems effectively through clear communication and targeted staff training.

I was promoted from a Personal Assistant role to Data & Project Management in Feb 2024, and I later recruited, trained, and managed a South African support team until May 2024. Earlier experience also sharpened my client-focused support and operations skills through reception, digital marketing content creation, and hands-on service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

CRM & Data Support Analyst

Current

Sustainable Advantage

Jul 2022 - Present (3 years 9 months)

Supported and maintained CRM and project-support systems (SugarCRM, Monday.com, ProBench, Domo, Worldfavor), performing QA on new CRM setups and resolving support tickets. Analyzed multi-year client/consultant data, improved reporting accuracy, and built dashboards and workspaces to streamline operations.

SugarCRM Monday.Com ProBench Domo Worldfavor CRM Support Quality Assurance Data Analysis Reports And Dashboards

Receptionist & Digital Marketing Assistant

Simon Clark Hairdressing

Jun 2020 - May 2021 (11 months)

Managed bookings, invoices, and Shopify store operations, including stock control and reconciliations. Created weekly social media content and supported the stylist team with branch operations.

Shopify Customer Service Digital Marketing Social Media Content Invoice Processing Inventory Control Reconciliations

Sales Assistant (Part-Time)

Grumpy Monkey

Oct 2020 - Feb 2021 (4 months)

Delivered customer service and merchandise sales, handling stock management and staff training. Processed payments and cash-ups while supporting daily retail operations.

Retail Sales Customer Service Stock Management Staff Training Cash Handling Payment Processing

Children’s Ministry Intern

Father’s House Church

Feb 2018 - Dec 2019 (1 year 10 months)

Organised and facilitated children’s ministry programs across multiple sites, supporting community outreach and church events. Led Sunday classes by developing lesson plans and coordinating children’s activities.

Program Coordination Event Planning Lesson planning Community Outreach Documentation