Danny Flodman

Lead a cross-functional squad of engineers and designers focused on:

Payments
Policy handling
Customer Account Area
Customer Support improvements

Responsible for driving automation and efficiency in internal workflows for Operations

PM lead for:
Launch of Health vertical in Germany
Launch of Pet insurance in France

PM Lead for implementation of digital payment solutions across all verticals:
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Supported dynamic pricing rollout across distribution channels in collaboration with Revenue team

Owned technical setup and connectivity strategy for all distribution partners

Managed KYC processes and PSP configurations per country and property

Oversaw payment infrastructure incl. fraud reduction, reserved amounts, and tax setup
Ensured price parity and scalable integrations across all platfo

Main tasks and responsibilities:

API Partner Onboarding
API Partner Management
Connectivity support and onboarding improvement and development
Analyze and troubleshoot connectivity related issues (including XML data)
Internal Connectivity support and education
Identify and escalate product bugs

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Worked as Senior Customer Service Executive at Booking.com.

Worked as Accommodation Service Executive at Booking.com.

Worked as Customer Care Specialist at Zalando SE.

Worked as Assistant Manager at Hamburger Mary's Berlin.

Worked as Barista at Espresso House.

Responsibilities;

Offline and Online marketing, Social media appearance, educational of the Festival in Schools and Guerrilla Marketing

Worked as Bartender at L'assassino.

Worked as Project Assistant at P.S Communication.

Oct 2025