Кристина Кирьянова
@0002392
Senior application support engineer specializing in ERP and release management.
MoldovaWhat I'm looking for
Over 10 years of experience in user support and application maintenance, helping me quickly identify and resolve customer issues while collaborating effectively with development teams. I supported five systems with 800 to 6,000 active users, ensuring stable operations and responsive support.
In my recent role as Senior Engineer in the Application Support Team, I owned task prioritization and deadline control, managed the full release cycle support, maintained a knowledge base in Confluence, and supported server operations. Previously, I worked as an Analyst-Programmer designing and implementing message flows for the integration bus using IBM WebSphere Message Broker, and earlier I handled HelpDesk requests, installations, and system access consultations.
Experience
Work history, roles, and key accomplishments
Senior Application Support Engineer
BIA-Technologies
Aug 2018 - Dec 2025 (7 years 4 months)
Provided full release-cycle application support and owned Jira task prioritization, resolving recurring requests by developing solutions and maintaining a Confluence knowledge base. Supported five systems used by 800–6,000 active users, led server support, and onboarded new team members through training and mentorship.
Analyst Programmer
BIA-Technologies
Nov 2017 - Aug 2018 (9 months)
Designed, developed, tested, and implemented new message flows for the integration bus using IBM WebSphere Message Broker.
User Support Specialist
BIA-Technologies
Nov 2014 - Nov 2017 (3 years)
Handled HelpDesk requests and incidents, performing software installation and initial configuration while providing system access and consultations on application operations.
Education
Degrees, certifications, and relevant coursework
ITMO University
Management and informatics in technical systems
Studied computer technology and management (Management and informatics in technical systems) at ITMO University in St. Petersburg.
ITMO University
Automation and control
Studied computer technology and control (Automation and control) at ITMO University in St. Petersburg.
Availability
Location
MoldovaAuthorized to work in
Job categories
Interested in hiring Кристина?
You can contact Кристина and 90k+ other talented remote workers on Himalayas.
Message КристинаFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
