At EC Live, I managed digital learning and an online learning business, overseeing 25 direct reports across academic delivery, teaching, and marketing and business support. I used professional development, coaching, observations, and feedback to raise staff eNPS from −42 to +67 and reduce teacher turnover by 40%.
I improved learner NPS from 23 to 60 by using feedback and service data to strengthen onboarding, teaching quality, and support. I also created a Claude-based lesson-planning and answer-key tool that cut preparation time from over 60 minutes to around 15, and trained colleagues to use it.
My work at EC Live included designing corporate learning programmes, administering and testing LMS systems, and coordinating platform delivery with National Geographic Learning (Spark). I delivered programmes for SC Johnson and expanded a Kinetic Digital pilot into eight workplace communication courses.
Earlier, as Assistant Director of Studies at EC Live, I led a team of 12 teachers, designed business communication curricula, and supported a mobile learning app rollout. Across my education work, I’ve also introduced business English curricula, mentored teachers, and established language and employability support for Ukrainian refugees.
