Open to opportunities

Lucía Lucesoli

@lucalucesoli

Message

Systems analyst with hands-on experience in incident management and technical solution design.

Argentina

Message

What I'm looking for

I am looking for technical roles where I can design solutions, lead incident/problem management, mentor engineers, and continue growing in systems analysis.

I am a proactive systems analyst with experience in incident and problem management, end-to-end feature testing, and technical solution design. I collaborate across functions, guide and mentor engineers, and have implemented frameworks and integrations using technologies like Dependency Injection, Entity Framework, REST APIs, Salesforce, and AEM.

I bring strong communication, teamwork and problem-solving skills, and a background that spans expert roles at Medallia, CQ5/AEM work, and administrative/operations experience. I am continuing my formal education in Systems Analysis while growing my technical and leadership capabilities.

Experience

Work history, roles, and key accomplishments

Current

Systems Analyst

Current

Medallia

Jan 2021 - Present (4 years 9 months)

Owned incident and problem management, led zero-maintenance implementations and functional/operational debt remediation, and coordinated end-to-end feature design and testing to improve product reliability.

Incident Management Requirement gathering Dependency Injection Entity Framework REST APIs Salesforce Jira Web Services

CQ5 / AEM Specialist

Quantum

Sep 2015 - Jan 2021 (5 years 4 months)

Coordinated implementation and navigation features in CQ5/AEM, managed cross-team QA and client communication, and led meetings to deliver multilingual implementations.

AEM CQ5 Client Communication Project Coordination Meetings