Diego Mendez

I’m a Business Analyst and operations-focused professional with 20+ years of experience in financial systems and administration. I specialize in operational analysis, procurement and supplier management, budgetary control, and ERP implementation—always aiming to translate data into measurable efficiency and cost improvements.

As “Jefe de Departamento — Recursos Materiales” for 21 years at Banco Santa Cruz, I led end-to-end purchasing, contracting, supplier payments, and institutional inventory administration. I performed operational expense analysis, monthly accounting close activities, and investment projections for bank leadership. I also managed ERP Softland Logic operations across procurement, payments, warehouses, fixed assets, and inventory adjustments, and connected operational data to Business Intelligence tools to strengthen accounting and asset reporting.

In this role, I built management reports, dashboards, and budgetary control outputs with advanced Excel, then coordinated transformation projects such as migrating supplier payment systems and implementing a global inventory of fixed assets. I worked closely with accounting, legal, and tax areas (IVA, credit fiscal adjustments, tax determination, and Interbanking), while supervising interdisciplinary technical and administrative teams and reporting directly to strategic corporate areas.

From 2022 to 2025, I served as “Responsable de Operaciones” for an electronics and mass-consumption e-commerce venture, executing a digital business plan centered on operational automation. I integrated BI and data analytics into sales and stock dashboards for decision-making, managed supplier and logistics relationships, controlled margins, and applied banking-grade operational controls to the e-commerce environment—leveraging AI as an analytical co-pilot to optimize processes and spot improvement opportunities.