At APS, I supported the implementation and improvement of business systems used by operational and project delivery teams. I led the end-to-end implementation of a digital document management system, streamlining workflows and reducing paper-based processes.
I also spearheaded digital onboarding for over 60 field operatives and redesigned data collection by replacing manual input with digital surveys. I created technical documentation and user training that helped reduce IT support tickets.
At NHS Digital, I turned healthcare data into reports and insights for decision-making. I contributed to a KPI dashboard and data quality frameworks, and automated recurring data processes to improve report production efficiency.
