Danielle West
@daniellewest
Cybersecurity incident analyst seeking to bring data analysis and secure information management to CrowdStrike's incident response efforts.
United StatesWhat I'm looking for
At Georgia Power Company, I analyze customer, operational, and service-related data to identify trends and support business decisions. I also develop and maintain ProcedureFlow documentation and process maps to improve consistency.
I support secure management of sensitive customer information and investigate complex issues, recommending solutions and training employees on service systems and operational tools. I'm studying cybersecurity at University of Phoenix and hold CompTIA and CCSP-related certificates.
Experience
Work history, roles, and key accomplishments
Online Support Specialist-Universal Support
Georgia Power Company
Mar 2017 - Present (9 years 7 months)
Analyzed customer and operational data to identify trends and support business decisions. Developed process documentation and trained employees on technology tools.
Customer Service Consultant
Georgia Power Company
May 2014 - Mar 2017 (2 years 10 months)
Managed customer accounts and service requests with accuracy and professionalism. Investigated and resolved billing and service-related issues.
Customer Service
Convergent Outsourcing (Duke Energy)
Feb 2013 - May 2014 (1 year 3 months)
Processed residential and commercial service requests and orders efficiently. Maintained records and generated reports using Microsoft Office.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Business and Information Technology, Business and Information Technology
2024 -
Pursuing a Bachelor of Business and Information Technology with a focus on Cybersecurity, expected to complete in the future.
University of Phoenix
Associate of Arts, Business
2015 - 2017
Completed an Associate of Arts degree in Business from the University of Phoenix.
CompTIA
CompTIA Network+, Networking
Earned the CompTIA Network+ certification, focusing on solving networking issues.
CompTIA
CompTIA A+ Core 1, Networking
Earned the CompTIA A+ Core 1 certification, covering networking fundamentals.
CompTIA
Service Desk, IT, Service Configuration and Change Management, IT Service Management
Completed training in Service Desk, IT Service Configuration, and Change Management.
CompTIA
CCSP Cloud Computing Concepts & Reference Architectures, Cloud Computing
Completed training in CCSP Cloud Computing Concepts and Reference Architectures.
CompTIA
CCSP Cloud Security Concepts & Design Principles, Cloud Security
Completed training in CCSP Cloud Security Concepts and Design Principles.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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