At Xfinity, I guide customers through internet, mobile, and home service options and support team members with sales techniques, product knowledge, and customer experience standards. I also resolve escalated concerns and help with daily store operations.
As an Independent Social Media Manager, I manage an influencer’s presence across platforms, reaching a combined audience of over 25,000 followers. I plan and schedule content, monitor audience feedback, and use page performance to guide content decisions.
At Lincoln University Student Success, I promoted campus health and wellness programs and connected students and faculty with available resources. I supported initiatives aimed at student engagement and a more inclusive campus community.
At McDonald's, I progressed from Crew Trainer to Swing Manager, leading daily shift operations for a team of 8+ employees. I trained and coached team members, coordinated shift tasks, and resolved customer concerns.
