Danielle Klaass
@danielleklaass
I’m an outdoor retail and content professional who delivers great customer service.
United StatesWhat I'm looking for
I’m a reliable, adaptable professional with experience across outdoor retail, hospitality, childcare, and content creation. I’m quick to learn, easy to work with, and committed to providing great service in any role.
After completing NOLS Patagonia training (leadership, teamwork, risk management, and backcountry travel), I spent four months living aboard a sailing catamaran, supporting childcare, cooking, sailing, and daily operations. I also bring outdoor guiding experience through route setting, climbing instruction, and wilderness-focused safety practices.
In outdoor retail, I’ve delivered exceptional customer service, made product recommendations across outdoor apparel, footwear, and equipment, and handled merchandising, stock replenishment, and store presentation. I’m comfortable with POS, customer support, cash handling, and maintaining a welcoming, inclusive environment.
I also work as a live-in nanny/au pair and create photography and social media content, including video editing and UGC production for private families. From Sony a7iii photography to Lightroom/Photoshop and Premiere Pro/CapCut, I combine strong communication with creative storytelling.
Experience
Work history, roles, and key accomplishments
Live-in Nanny / Au Pair
Private Families
Aug 2020 - Present (6 years)
Provided childcare and household support for private families, adapting to flexible, on-call family schedules and building strong, trusting relationships. Also supported photography and content creation for social media, including UGC and brand collaborations.
Outdoor Retail Associate
Outside Sports Wanaka
Dec 2025 - Mar 2026 (3 months)
Provided product recommendations and delivered exceptional customer service in a specialist outdoor retail environment. Supported merchandising, stock replenishment, and store presentation.
Outdoor Retail Associate
Nugget Alaskan Outfitters
Jun 2024 - Sep 2024 (3 months)
Assisted customers with outdoor clothing and gear selection in a retail environment.
Front Desk
The Rock Dump Indoor Climbing Gym
Jun 2024 - Sep 2024 (3 months)
Checked in guests and managed rentals and bookings for day hikes, including groups up to eight people for 10 hours. Introduced new climbers to safety and gym rules while maintaining a friendly, inclusive environment.
Seasonal Staff
U-Pick Red Barn Pumpkin Patch
Sep 2017 - Oct 2020 (3 years 1 month)
Assisted with admissions and customer support during seasonal operations, helping families navigate the farm experience and supporting high-volume weekend periods.
Customer Service
Great Harvest Bread Co
May 2019 - Aug 2019 (3 months)
Served baked goods and operated the register while providing samples and product recommendations for customers.
Customer Service
Orange Leaf Frozen Yogurt
May 2018 - May 2019 (1 year)
Served guests and handled transactions while maintaining cleanliness, restocking toppings, and assisting with closing tasks.
Education
Degrees, certifications, and relevant coursework
YTT 200hr
200-hour Yoga Teacher Training, Yoga
2024 -
Completed a 200-hour yoga teacher training in March 2024.
Idaho Falls High School
2016 - 2020
Attended Idaho Falls High School from 2016 to 2020.
NOLS Patagonia
Outdoor Leadership
Activities and societies: Leadership and teamwork training; risk management; backcountry travel.
Completed a NOLS Patagonia semester with training in leadership, teamwork, risk management, and backcountry travel.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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