Daniella MalherbeDM
Open to opportunities

Daniella Malherbe

@daniellamalherbe

I'm a Customer Success Manager based in South Africa.

South Africa
Message

Hello! I'm a dedicated Customer Success Manager based in South Africa, passionate about driving customer satisfaction and fostering long-term relationships. With a proven track record in managing customer accounts, troubleshooting issues, and implementing effective solutions. My experience has equipped me with a deep understanding of various customer success methodologies and tools, making me adept at adapting to the unique needs of each client.

Working remotely from South Africa, I bring the advantage of being in a time zone that allows for effective collaboration with teams and clients across multiple regions, including North America, Europe, and Asia.

I am constantly seeking to grow and embrace new challenges, bringing enthusiasm and a can-do attitude to every project. My goal is to contribute to your team by leveraging my customer success expertise to enhance client satisfaction, drive retention, and ultimately contribute to the growth of your business.

Experience

black Swan Data logoBD
Current

Customer Success Manager

Mar 2021 - Present (3 years 2 months)

As a Customer Success Manager at Black Swan Data, I play a crucial role in guiding our clients through the onboarding process, ensuring they maximize our SaaS platform's potential. Working cross-functionally, I relay client feedback to our product, marketing, sales, and technical teams, driving continuous improvement.

Tech stack

Learn about the tools and technologies that Daniella likes to use.

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