Daniella De Los Santos
@danielladelossantos
HR Generalist with expertise in customer service and logistics.
GreeceWhat I'm looking for
I am an experienced HR Generalist with a strong background in customer service and logistics. My journey began in Venezuela, where I honed my skills in human resources management at JP Morgan Chase & Co., overseeing payroll administration and the application of corporate policies. I have a proven track record of supporting large teams, having assisted in the recruitment and hiring of a workforce of 400 workers, which has equipped me with the ability to manage diverse HR functions effectively.
Currently, I am working as a Content Moderator for Meta, where I review and assess AI services, ensuring quality and compliance for our clients. My role has further enhanced my assertive communication skills and attention to detail, allowing me to thrive in fast-paced environments. I am passionate about helping organizations achieve their goals through effective human resource strategies and exceptional customer service.
Experience
Work history, roles, and key accomplishments
Content Moderator
Teleperformance Greece
Jul 2024 - Present (11 months)
Currently reviewing and assessing AI services for Meta clients. This role involves ensuring content adheres to platform guidelines and standards.
English - Spanish Interpreter
Grupo Noa International
Jan 2022 - Dec 2023 (1 year 11 months)
Provided interpretation services for medical, legal, financial, and insurance consultations. Facilitated clear communication between companies and clients.
Senior Human Resources Generalist
JP Morgan Chase & Co.
Jan 1992 - Dec 2013 (21 years 11 months)
Managed payroll and local benefits administration for Venezuela and Colombia. Applied corporate policies and HR programs to ensure compliance and employee satisfaction.
HR Assistant Manager
Monarch Resources
Jan 1989 - Dec 1991 (2 years 11 months)
Assisted the HR Manager in recruiting and hiring a workforce of 400 employees. Developed and implemented HR policies and procedures, ensuring compliance with Venezuela Labor Law.
Human Resources Assistant
Chase Manhattan Bank Caracas Representative Office
Jan 1983 - Dec 1989 (6 years 11 months)
Managed payroll and corporate health insurance plans, including social security. Provided comprehensive assistance to the HR Manager.
Education
Degrees, certifications, and relevant coursework
IUTIRLA Institute
Bachelor's Degree, Industrial Relations
Completed a Bachelor's Degree in Industrial Relations, gaining foundational knowledge in human resources and labor relations.
Indiana Business College
Commercial Secretary, Commercial Secretary
Studied to become a Commercial Secretary, acquiring skills in business administration and secretarial duties.
ELS Language Center
English as a Second Language, English as a Second Language
Attended the ELS Language Center to study English as a Second Language, improving language proficiency.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
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