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Daniel Hollinsworth

@danielhollinsworth

Network Operations Analyst at Children's Hospital of Philadelphia supporting 24/7 data center operations and infrastructure.

United States

Message

At Children's Hospital of Philadelphia, I support data center infrastructure, including Windows servers, PC and laptop imaging, server racking, cabling, fiber, and hardware installation.

I monitor infrastructure in 24/7 operations, troubleshoot incidents through resolution, and work with engineering teams to minimize service impact.

I manage ticket escalations, operational documentation, implementations, backup processes, and disaster recovery procedures to maintain operational readiness. I also coordinate with vendors and mentor junior staff.

Earlier, at Scott-Levin Associates, I supported a rollout of Lotus Notes to 300 users and migrated users from GroupWise to Lotus Notes. My experience also includes Windows, Unix/Linux, Active Directory, and data center operations.

Experience

Work history, roles, and key accomplishments

Current

Data Center Information Services II

Current

Children's Hospital of Philadelphia

Oct 2002 - Present (24 years)

Supports data center infrastructure including Windows server, PC and laptop imaging, server racking, cabling, fiber, and hardware installation. Monitors infrastructure and supports 24/7 operations, managing complex incidents and performing root-cause troubleshooting.

Windows Server PC Setup and Imaging Server Racking Cabling Fiber Installation Hardware installation Infrastructure Monitoring Incident Management Root Cause Analysis Backup Disaster Recovery Vendor coordination Mentorship Continuous Improvement

IT Administrator

Procall Solutions

Sep 2001 - Sep 2009 (8 years)

Provided help desk, desktop, and server support across Windows 2000/XP environments, resolving end-user and infrastructure issues. Administered Active Directory accounts, backups, Exchange support, cabling, PC repairs, SQL tasks, and telecom backup operations.

Help Desk Desktop Support server support Windows 2000 2003 Server Windows XP Active Directory Backup Exchange Cabling PC Repair SQL Telecom Backup TeleMagic Telescript

Technical Support/ Lotus Notes Administrator

United Horizons Messaging Inc.

Jun 2000 - Aug 2001 (1 year 2 months)

Supported Lotus Notes/Domino access, security, mail services, and server maintenance. Provided remote troubleshooting, ticket handling, and email configuration support for end users.

Lotus Notes Domino Security Mail Services Server Maintenance Remote troubleshooting Ticket Handling Email Configuration Aix Windows NT 4.0 TCP IP

Jr. Network Administrator / Lotus Notes Administrator

Scott-Levin Associates

Feb 1998 - Jun 2000 (2 years 4 months)

Supported Lotus Notes, NT Server, and Novell environments across setup, administration, and maintenance. Rolled out Lotus Notes to 300 users and migrated users from GroupWise to Lotus Notes.

Lotus Notes Windows NT Novell Setup Administration Maintenance Rollout Migration Backup Restores Desktop Support SQL Administration Printer Troubleshooting Software Troubleshooting

PC Specialist/ Computer Operator

BISYS Plan Services

Apr 1995 - Aug 1997 (2 years 4 months)

Supported Novell, Windows NT, and UNIX environments through PC installation, troubleshooting, and upgrades. Managed scheduled jobs, backups, report distribution, printer maintenance, and system processing.

Novell Windows NT Unix PC Setup Troubleshooting Upgrades Scheduled Jobs Backup Report Distribution Via Email Printer Maintenance System Processing Network Support Software support

Computer Operator

Metpath Laboratory

Jul 1992 - Feb 1994 (1 year 7 months)

Ran scheduled jobs, distributed reports, handled print requests, and maintained mainframe backups. Provided client phone support and maintained printers and requisition workflows.

Scheduled Jobs Report Distribution Via Email Print Requests Mainframe Backups client support Printer Maintenance Requisition Workflows