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Daniel Florea

@danielflorea4

Technical Project Manager at Microsoft who shipped Sentinel Connector solutions and supported remediation affecting 200,000+ devices.

Romania

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At Microsoft, I coordinated application remediation and onboarding for enterprise customers and ISVs across Microsoft 365, Copilot, Windows on Arm, and Security. I resolved 25+ high-severity compatibility cases and product bugs, and supported remediation of risks affecting an estimated 200,000+ devices.

I coordinated Sentinel Connector solutions from technical validation through publication in the Microsoft Marketplace. For a cybersecurity ISV's Microsoft Sentinel Solution, I worked with the ISV, Sentinel architect, and publishing teams to ship on schedule ahead of a security conference; the solution was featured on Microsoft's official Sentinel blog and Microsoft Marketplace.

At Amazon, I led an 80-person EMEA Machine Learning operations team and delivered efficiency improvements, including a program that lifted KPIs by 20% and a multi-site Kaizen initiative that improved process efficiency by 30%. Earlier, I defined workforce-planning standards adopted across EMEA sites and partnered with engineering to automate workforce-management systems.

Experience

Work history, roles, and key accomplishments

Technical Project Manager

Microsoft

Mar 2025 - Sep 2026 (1 year 6 months)

Owned end-to-end application remediation and onboarding engagements for global enterprise customers and ISVs in the App Assure program, coordinating with engineering, product and field teams to resolve compatibility and onboarding blockers across Microsoft 365, Copilot, Windows on Arm and Security.

Compatibility Remediation ISV Onboarding Technical Account Management Stakeholder Management Microsoft 365 Copilot Windows on ARM Microsoft Sentinel Azure Virtual Desktop KQL Jira Confluence Power BI Tableau CRM

Project & People Manager, ML Operations

Amazon

Jun 2022 - Jan 2025 (2 years 7 months)

Led an 80-person EMEA Machine Learning operations team across multiple countries, owning daily SLAs, KPIs, talent development and process optimization. Spearheaded efficiency programs and Kaizen initiatives that improved KPIs, reduced escalations, and cut operating costs.

Machine Learning Operations People Management SLA Management KPI Ownership Process Optimization Kaizen Scrum Kanban Workforce Planning Budget Management Change Management Talent Development

Workforce Analyst

Amazon

Oct 2021 - Jun 2022 (8 months)

Defined global workforce-planning standards adopted across multiple EMEA sites and marketplaces, driving consistent SLA attainment and productivity delivery. Partnered with engineering to automate workforce-management systems and led root-cause analyses that closed underperformance gaps.

Workforce Planning SLA Management Root Cause Analysis Process Automation Data Analysis Operational Accuracy

Real-Time Analyst

Amazon

Jan 2020 - Oct 2021 (1 year 9 months)

Managed global planning metrics (AHT, NPT, Shrinkage, Attrition), resolving 98% of data-ingestion issues within SLA and lifting reporting accuracy to 95%. Drove a 30% increase in production capacity and a 15% efficiency gain across multiple marketplaces through process standardization.

Real time Monitoring Workforce Management Data Analysis Process Standardization SLA Management Reporting

Data Specialist

Amazon

Oct 2018 - Jan 2020 (1 year 3 months)

Delivered 1,000+ weekly data-quality entries at 99.5% accuracy and re-engineered annotation workflows, cutting handling time by 15% and lifting consistency by 20%.

Data Quality Annotations Workflow Optimization Data Entry