Open to opportunities

Daniel Fedor

@danielfedor

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Experienced office manager and paralegal skilled in client operations and process improvement.

United States

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What I'm looking for

I seek a full-time role where I can apply office management and paralegal skills, drive process improvements, support clients and attorneys, and grow into expanded leadership responsibilities within a collaborative, career-oriented environment.

I am an experienced office manager and paralegal with a background in client intake, document management, and legal document drafting. I have managed 100+ client documents and inquiries monthly, coordinated schedules for attorneys and clients, and integrated new procedures and systems to improve office efficiency.

Previously I worked in insurance sales, customer service, hospitality, and management where I trained staff, developed sales initiatives using data analysis, and led day-to-day operations. I bring strong organizational skills, adaptability, and a customer-focused mindset aimed at delivering reliable, measurable results.

Experience

Work history, roles, and key accomplishments

Office Manager / Paralegal

The Ivan Law Firm

Jul 2020 - Oct 2025 (5 years 3 months)

Managed 100+ client documents and inquiries monthly, drafted legal documents in support of attorneys, and coordinated schedules to meet client and attorney needs while improving onboarding procedures.

Case Management Scheduling Process Improvement Document Management Client Communication

Sales Specialist

American Family Insurance

Mar 2018 - Mar 2020 (2 years)

Served as first responder on customer service lines, handled policy changes and claims, delegated tasks to resolve issues, and developed a data-informed personal sales model to improve programs.

Customer Service Policy Administration Sales Data Analysis Escalation Management Client Communication

Bartender / Corporate Trainer

Fox and Hound

Mar 2016 - Mar 2018 (2 years)

Certified corporate trainer for new employees delivering training on menu knowledge, service standards, and bar skills; created signature drinks that boosted bar appeal and productivity.

Training Customer Service Product Development Hospitality Operations