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Daniel Cuadros

@danielcuadros

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Social Communicator and Journalist creating digital campaigns, internal communications, and audiovisual content.

Colombia

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At Compañía RSO, I developed internal communication plans aligned with strategic objectives and helped improve information flow between areas. I also created visual materials to strengthen organizational identity.

As a Community Manager at Spicy Wings BGA and Lol Colombia, I created audiovisual and visual content, wrote posts, and managed digital campaigns. At Lol Colombia, I also moderated community interactions and supported Twitch.tv streams.

At Outlier IA, I reviewed requests, analyzed errors, and corrected AI outputs to improve quality and coherence. My experience also includes technical customer support using CRM platforms such as Slack and Salesforce, along with administrative coordination at Concentrix.

Experience

Work history, roles, and key accomplishments

Trainee Administrative Assistant

Concentrix

Dec 2025 - Jun 2026 (6 months)

Managed digital documents, databases, and internal correspondence. Coordinated corporate calendars and recorded critical information in internal systems.

Document Management Database Management Calendar Management Internal Communications Spreadsheets

AI Trainer

Outlier IA

Aug 2024 - May 2025 (9 months)

Reviewed requests and generated responses to ensure quality and alignment with user intent. Analyzed errors and corrected AI outputs to improve performance and coherence.

AI Training Error Analysis Quality Assurance Feedback Compliance

Customer Service Agent

Teleperformance

Sep 2024 - Dec 2024 (3 months)

Focused on technical support and problem resolution, managing calls and cancellations with retention strategies. Used CRM platforms such as Slack and Salesforce to log and follow up on interactions.

Technical Support problem resolution Call management Retention Strategy CRM Slack Salesforce Customer Satisfaction

Community Manager

Spicy Wings BGA

Sep 2021 - Oct 2024 (3 years 1 month)

Created audiovisual content for social media, wrote posts, and managed digital campaigns. Engaged with the online community and designed graphics aligned with the brand.

Audiovisual Content Photography Video Social Media Digital Campaigns Community Engagement Graphic Design

Communications Advisor

Compañía RSO

Feb 2023 - Jun 2023 (4 months)

Developed internal communication plans aligned with strategic objectives. Diagnosed and improved information flow between areas and created visual materials to strengthen organizational identity.

Internal Communications Strategic Planning Visual Design Corporate Identity

Community Manager

Lol Colombia

Jan 2020 - Jun 2021 (1 year 5 months)

Designed and produced visual content and campaigns for Instagram, Facebook, and Discord for the League of Legends Colombia community. Moderated interactions and updated the community's visual identity.

Visual Content Campaign Management Instagram Facebook Discord Community Moderation Visual Identity Twitch