I've led program delivery and operational strategy at Concord USA across a 100+ person consultancy and enterprise portfolios including Google, Intuit TurboTax, US Bank, and Vail Resorts. For an exclusive Google AI analytics partnership, I drove 163% workstream growth in nine months, invoicing $900K across 750+ deliverables and securing multi-quarter client retention.
I turn ambiguous, matrixed environments into repeatable operating systems. At Concord USA, I built centralized PMO infrastructure in Jira and Confluence, standardized SOPs, and reduced manual reporting overhead by 40%, saving delivery leads roughly two to three hours each week.
Previously at Cerner, I directed portfolio operations and release governance for 100+ IP assets across 15 development teams. I built configuration and release-management frameworks from scratch, achieving sustained adoption across every team while resolving dependencies across non-reporting engineering units.
At DST Systems, I managed four to seven concurrent financial technology implementations, each ranging from $500K to $2M, and served as the link between executive clients and technical delivery teams.
